Empathy workshop: Design thinking approach to problem discovery
Sara Chizari, PatternFly
Empathy workshops are mainly geared towards shifting teams’ perspectives from feature-centric to user-centric by gaining clarity on user needs and pain points.
In this guide, look at an example empathy workshop that uses the first three phases of the design thinking process to discover pain points and explore solutions from a user’s perspective: empathize, define, and ideate.
Use this guide to learn more about how to conduct an empathy and ideation workshop using gamification and design-thinking activities.
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